BOOKING, CANCELLATION & REFUND POLICY
By making a booking through SENYAH, you agree to the relevant booking, cancellation and refund terms below. Please check the details of your booking carefully before making payment.
1. BEAUTY APPOINTMENTS
Full payment is taken at the time of booking to secure your appointment.
Each independent beauty professional on SENYAH may set their own cancellation, rescheduling, lateness and no-show policy. These terms should be displayed on their SENYAH profile or during the booking process and should be reviewed before booking.
Where a client is entitled to a refund under the applicable cancellation terms, the refundable amount will be returned to the original payment method.
If the beauty professional cancels and cannot provide the booked service, the client will receive a full refund for that booking.
Beauty professionals listed on SENYAH operate independently. SENYAH provides the platform through which clients can discover and book beauty professionals but does not directly provide their beauty services.
2. 1-1 BRAIDING LESSONS
Payment is required to secure your lesson.
If you need to reschedule, please contact SENYAH as early as possible. Rescheduling is subject to availability and the cancellation/rescheduling terms shown when booking.
Late arrivals may result in a shorter lesson where extending the session would affect another booking or venue hire.
If SENYAH cancels a lesson and an alternative date cannot be agreed, you will receive a full refund.
3. WORKSHOPS & EVENTS
Workshop places are only confirmed once payment has been received.
Tickets are non-refundable unless otherwise stated at the time of booking. Where possible, SENYAH may allow you to transfer your place to another person if you contact us before the event.
If SENYAH cancels an event, attendees will receive a full refund of the ticket price.
If an event is rescheduled, attendees will be offered the new date and information regarding their available options.
4. PRIVATE GROUP BOOKINGS
A private group booking is only confirmed once the required payment or deposit has been received.
Because SENYAH may arrange staff, equipment and/or venue hire specifically for your group, cancellation and rescheduling conditions will be communicated at the time of booking.
Changes to the number of attendees should be requested in advance and are subject to availability and any additional costs.
If SENYAH has to cancel the booking and an alternative date cannot be agreed, payments made for the cancelled service will be refunded.
5. COMPLETED SERVICES & CONCERNS
If there is an issue with a beauty service, clients should raise it with the beauty professional as soon as reasonably possible so they have an opportunity to address the concern.
Refunds for completed beauty services are not automatically guaranteed and will depend on the circumstances, the professional’s applicable terms and your statutory rights.
Nothing in this policy limits any rights you may have under applicable UK consumer law.
6. INFORMATION FOR BEAUTY PROFESSIONALS
SENYAH charges the platform fee communicated to beauty professionals when joining or using the platform.
Any applicable payment-processing fees or other charges will be communicated through the platform or relevant provider.
Beauty professionals are responsible for maintaining accurate prices, availability, service information and their applicable booking policies.
Beauty professionals must provide services professionally and comply with applicable laws and SENYAH platform requirements.
7. CONTACT
For questions about a SENYAH booking, cancellation or refund, contact: