Privacy Policy

At Senyah, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

When you use Senyah’s booking platform, we may collect:

  • Personal details: Name, email address, phone number, and any other info you provide when booking appointments.

  • Payment information: Details required to process payments securely (via Stripe, PayPal, etc.). We do not store your payment info ourselves.

  • Usage data: Information about how you use our website and services, like IP address and browsing behavior.

2. How We Use Your Information

We use your data to:

  • Process and manage your bookings and payments.

  • Communicate with you regarding your appointments, updates, or promotions.

  • Improve our services and website performance.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Trusted third-party service providers (e.g., payment processors, hosting providers) strictly to operate our services.

  • Law enforcement or authorities if legally required.

4. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Opt-out of marketing communications.

  • Lodge a complaint with a data protection authority.

5. Data Security

We implement reasonable security measures to protect your data. However, no system is completely immune to risks.  Identity verification documents (e.g. UK Passports, Ghana Card or equivalent) required for stylists to activate their profiles and ensure a safe platform for clients and service providers.  Identity documents are stored securely and are only accessible to authorised SENYAH staff for verification purposes. We do not share this information with clients or third parties.

 

 

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience. You can control cookies via your browser settings.

7. Changes to This Policy

We may update this Privacy Policy occasionally. We’ll notify you by posting the new policy on our website with an updated effective date.

8. Contact Us

If you have any questions or concerns about your privacy, email us at contact@mysenyah.com.

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